Как да се постигне доверие с родителите?

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РезюмеТранскрипцияПовече

Интервю с Бети Браун – учител в Детски дневен център към Тафтс Университет, Съмървил, Бостън.

It's an ongoing process. At this time of the year because there is a lot if interaction with the families, before the children even start, we've already started to build that trust. They've come into visit, they've come into visit just themselves, they've come into visit with their children, they've spent two, three, four hours or more in the classroom over the summer. So they've gotten to know the teachers. The teachers have had lots of interactions with them: sending welcome letters, sending information about each one of the teachers, they've met with me, and spent significant amount of time with me. So even before they come in the door for the first official day of school we've started to build those connections of trust. [01:36:00] As the year goes on, we're still in that beginning faze right now, because we've only been in school, this is the fourth week, so all the interaction that we do we try to make them feel comfortable. the children feel comfortable, the teachers feel comfortable, lines of communication constantly going back and forth between myself and the teachers, and the teachers and the families, and myself and the families. So we're looking just as fast as possible to build the communication that we can. And through that communication, build trust with the families so that they will feel comfortable if something comes up to come in and share that with us. With some families it happens almost immediately, and for some families at the end of the year you're still trying to build the trust, but by anyway you can, just by being open and honest with them and letting them know that we do consider ourselves a part of their family so they can turn to us for aid. Most families do, but it takes a little bit for someone to feel completely comfortable particularly if this is your first interaction with a school or a daycare. Families come in no quite knowing what to expect. For families that have been in daycare situations before, they know a little bit what to expect, but still they are surprised by what we offer, and how we look at the entire and the extended family and one we'll offer, because it's not typical of schools around here. They're just doing childcare with the child, and not looking beyond the child into the family, where we want to incorporate the family into the everyday life of the daycare center.

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